We commit to apply clear policies and appropriate systems to manage our organisation responsibly.
We commit to carry out our business ethically, complying with the law, and preventing all forms of corruption and illegal activities.
We commit to better understand the source of the materials and products we buy, and to support responsible production wherever possible.
We commit to uphold the fundamental human rights of each individual, and encourage inclusion and equality in our company, and the wider gemstone and jewellery community.
We commit to respect the rights of our staff and to treat them justly, employing them with full compliance with the law, and providing fair working conditions.
We commit to provide safe working conditions for our staff, considering the risks connected to the activities that they carry out, and assure a healthy and hygienic environment.
We commit to respect natural resources, and strive to take action to minimise our impact on the natural environment.
We commit to support the sustainable advancement of the communities that contribute to and depend on the gemstone and jewellery supply chain, wherever possible.
We commit to encourage responsible mining practices to reduce the impact of activities on local communities and the natural environment.
Please note our return policy varies depending on the items you are considering for purchase, we offer a 7-day inspection period for you to review your sapphire. The 7-day period begins when you sign for and receive your item from the shipping carrier.
If you have purchased an item that you would like to return, you must contact us to confirm your intention. Do not send in a return unless you have contacted our office. All shipments will be refused and returned to sender if not authorized in advance
We reserve the right to delay, pending investigation, or refuse to ship any International order that it determines may be fraudulent because of the high risk of fraud on International shipments
We ship worldwide on a daily basis. Depending on your location and the value of the item you purchase, your item will be sent via FedEx or United States Postal Service (USPS) or EMS, or DHL
We handle each order individually and will advise you of all (if any) additional import fees that could be levied by the shipping carrier
We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this Guarantee if it is lost from its original setting during normal wear.
In today's world of cyberspace privacy is becoming ever more important as the capacity grows for misuse of information you may provide in the course of doing business. We are committed to keeping any information you may provide in the course of your use of this site or that we may gather about you entirely private. We pledge absolutely not to pass that information on, to disclose it or to allow access of any third party to that information with the exception of third parties required to fulfil a cvlient order. We use an external shipping company to ship orders and a third part payment processor to process payments on this website. These companies do not retain, store or use personal information for any other purpose.